Crypto Gamblers Pub

"Payment not received."

Possible reasons and solutions:

WHY IT HAPPENED?WHAT TO DO?
You didn't send coins (tip)
We 3rd party service, we don't have access to your accounts in gambling sites, and can't deduct coins from your balances by ourselves. So you must send coins (tip) by yourselves.
Send tip, as written in instructions on screen, and only after click "finish".
You sent coins to wrong user
Exchanges are done only through our accounts, named "Dinabot".
Check your tip log one more time.
If you noticed, that you sent tip not to "Dinabot", contact us through live support.
You picked wrong site
F.e., if you wrote "Stake" in form, but sent tip in Primedice, system wont find tip.
Fill new form with correct details and click "finish".
You wrote wrong username
System searches for tip from exact username. System is caps sensitive, so understanding "user" and "User" as different usernames.
Fill new form with correct username and click "finish".
You wrote wrong amount or picked wrong coin
System searches for exact tip you wrote. If amount or coin not matching perfectly, system wont find it.
Fill new form with correct details and click "finish".
You already exchanged this tip
If you refreshed page after succesfull exchange, means, you are sending other same request, and system is searching for other same tip.
Check your balance, did you receive this exchange already.
Your tip is too old
If you waited too long, and there are too much other tips received after yours, system wont find it anymore.
Contact us through live support for refund.


"Some error occured."

Possible reasons and solutions:

WHY IT HAPPENED?
WHAT TO DO?
System found and recorded your tip, but failed to send tip to you.
If you made mistake by choosing wrong site in "To site" field, or filled wrong username, which doesn't exist in your selected site, systems try send tip to you will fail.
Contact us through live support for refund.
Other reasons
All other unexpected errors. Minimum tip limit in some site can suddenly change, gambling site's server can be temporrary down or give error, etc.
Contact us through live support for refund.


Other errors

Possible reasons and solutions:

ERRORWHAT TO DO?
"Insufficient balance"
We don't have enough your requested coins in your selected site at that moment.
Please, choose other coin, or try again later.
"Invalid amount!"
* check, if you entered valid number format (f.e., 0.012)
* check, if your chosen currencies are accepted in chosen sites
* check, if amount you want to receive is fits into site's minimum tip limit
"You are banned from using this platform"If you don't know, why you was banned, contact us through live support.